Terms & Conditions

The Contract
Every order placed with Ivy White (“we, our or us”) is subject to the terms and conditions laid out here at the time you place that order. We reserve the right to change these terms and conditions at any time. Changes will come into effect when posted on www.ivywhite.co.uk (“the website”). You should read the terms and conditions whenever you use the website, and your continued use of the website signifies that you accept them. If there is anything you do not understand please contact us before you a place an order. The applicable terms and conditions will be those posted on the website at the time your order is placed. Any amendments to these terms and conditions must be agreed in writing.

When you agree to purchase products or design services from us you will be sent a quote outlining the full cost of the order. If you agree to this you will be sent an invoice via email. The first invoice will represent 50% of the total price of your order. You are required to pay this as a non-refundable deposit to confirm your order. In doing so you are entering into a binding contract with Ivy White and indicating that you agree all terms and conditions.

Deposits and Payment
Payment of the deposit must be made by electronic bank transfer before your order is confirmed and we can begin working on your stationery.

You will be invoiced for the remaining 50% balance on your order when you have signed off the artwork and your design is ready to go to print. We will not print your stationery if this second payment is not made.

Availability and Prices
There is no VAT to pay on Ivy White products and services. From time to time pricing may be adjusted but the website will always carry the most up-to-date price.

Deadlines, shipping and delivery estimates
We will always give you an estimated time-scale for design and production of your stationery but this will always be an estimate. Whilst we always do our best to meet deadlines there are rare occasions where circumstances beyond our control may prevent this and so deadlines cannot be guaranteed. We will always keep you informed if there is a problem. In the case of both UK and international shipping Ivy White cannot be held responsible for delays caused by the carrier.

Once you have paid for your stationery in full you will become the owner of any products produced (whether personalised or not) but you will not own the actual artwork created in the design process. Ownership and copyright of this artwork will always belong to Ivy White. Once the products have been delivered to you please take good care of them – we will not be liable for any loss or damage.

Unless expressly agreed by us in writing, Ivy White remains the owner of all copyright and other intellectual property rights relating to the artwork and designs produced and delivered to you. You must not reproduce, share or otherwise use designs created for you for any other purpose than outlined in your initial order. If you are interested in obtaining the rights to any of our work please contact us.

Refunds, cancellations or returns
As the majority of Ivy White products are bespoke and personalised they cannot be returned (please see below for exceptions). If a product arrives which is damaged or faulty please contact us within 10 days of receiving it and we will discuss how best to put the situation right. Should you wish to request a refund for faulty or damaged goods please return them to us and we will refund the payment of the second 50% invoice.

Limitation of Liability
Please note we can accept no liability for damaged or faulty goods if you do not notify us of the problem within 10 days of receipt.

We cannot be held responsible for any damages, loss or costs whether direct or indirect, no matter how they occur (including loss of business or damage to business relationships) and whether based on contract or tort resulting from any of the following: inaccuracies or errors of content on the website; transmission of viruses, bugs, or similar, which may be spread to or through the website by a third party; the unauthorised access to or use of our system and/or any and all personal data stored on it; and any down time on our website.

Third parties
In line with the Contracts (Rights of Third Parties) Act 1999 this contract does not give any person who is not a party to it any right to enforce its terms.

Invalidity and Jurisdiction
In the event that any part of these terms and conditions is deemed unenforceable (including any clause in which we exclude our liability to you) this will not affect the enforceability of any other part of these terms.

This contract is governed by English law and is subject only to the jurisdiction of the English courts.

Terms relating to Bespoke stationery
This section relates to the fully bespoke stationery

Supplying text

You must supply the text for your stationery and are responsible for ensuring all the details are correct. Design cannot begin before you have supplied your required text. You will have the opportunity to make changes in the agreed number of rounds of amends during the design process. All changes to the design must be made before the design goes to print, no further amends can be made after this point.

Proofs
Electronic proofs are included as part of the agreed price and will be sent by email unless otherwise agreed. Hard copy proofs are available at an additional cost. The bespoke design process includes three rounds of amends and three electronic proofs. You will be required to check these proofs carefully and make us aware of any amends that are required. Once the final proof has been signed off and the artwork has been sent to print no further amends can be made. You are responsible for ensuring the text and designs are completely correct.

If further design rounds above the agreed number are required we reserve the right to charge £30 per hour for this service.

Ivy White is not responsible for the cost of reprinting if errors (such as spelling mistakes) are discovered after the design has gone to print.

Delays
We are not responsible for any delays caused by your failure to check and sign off proofs or supply any detail within a reasonable time frame agreed between us. We are not responsible for any fees incurred by delays caused by your failure to respond on time.

Cancellation
The initial 50% deposit is non-refundable. If you wish to cancel your order during the design process before the artwork has gone to print you will not be required to pay the second 50% due on the stationery. Once you have paid the second 50% the sale becomes final. All sales of bespoke stationery and stamps are final except where a product is damaged or faulty. If this is the case you must notify us with 10 days of the receipt of the products. See above for more details.

Terms relating to ready-to-print stationery

Supplying text
You must supply the text for your stationery and are responsible for ensuring all the details are correct. Design cannot begin before you have supplied your required text. You will have the opportunity to make changes in the agreed number of rounds of amends during the design process. All changes to the design must be made before the design goes to print, no further amends can be made after this point.

Proofs
Electronic proofs are included as part of the agreed price and will be sent by email unless otherwise agreed. Hard copy proofs are available at an additional cost. The ready-to-print design process includes two rounds of amends and two electronic proofs. You will be required to check these proofs carefully and make us aware of any amends that are required. Once the final proof has been signed off and the artwork has been sent to print no further amends can be made. You are responsible for ensuring the text and designs are completely correct.

If further design rounds are required we reserve the right to charge £30 per hour for this service.

Ivy White is not responsible for the cost of reprinting if errors (such as spelling mistakes) are discovered after the design has gone to print.

Delays
We are not responsible for any delays caused by your failure to check and sign off proofs or supply detail within a reasonable time frame agreed between us. We are not responsible for any fees incurred by delays caused by your failure to respond on time.

Cancellations
The initial 50% deposit is non-refundable. If you wish to cancel your order during the design process and before the artwork has gone to print you will not be required to pay the second 50% due on the stationery. Once you have paid the second 50% the sale becomes final. All sales of ready-to-print stationery are final except where a product is found to be damaged or faulty. If this is the case you must notify us with 10 days of the receipt of the products. See above for more details.

Terms relating to the usage of the website

The website
Every product or service advertised on our website is sold subject to description. We do our utmost to ensure that all information about our products, including but not limited to production information, availability and pricing is correct. Whilst we aim to keep the website as up-to-date as possible, the information you see may not always completely represent the product perfectly.

We can offer no guarantee that the information displayed on the website is completely correct. However, we always do our best to ensure that all content and information found on our site is as accurate as possible at the time it is published. We reserve the right to make changes to any information on the site at any time.

Intellectual Property and Copyright
All content on www.ivywhite.co.uk is the property of or licensed to Ivy White, and is subject to copyright and other intellectual property laws. Everything found on this website can be used by you for your own personal, non commercial purposes only, including but not limited to all content, designs, images, photography, code and fonts.

E-Communications
We will use email to contact you or communicate any necessary information by posting on the website. By using email or the Ivy White website to contact us you agree that all electronic communications between us constitute receiving those messages in writing.