IVY WHITE TERMS & CONDITIONS

These Terms & Conditions apply to all products and services provided by Ivy White.

Different projects follow different terms:

Wedding stationery orders (including bespoke and collection designs) follow the Wedding Stationery Terms & Conditions.
Graphic design and branding projects follow the Graphic Design Terms & Conditions.

If you are unsure which terms apply to your project, please get in touch before placing your order.

WEDDING STATIONERY TERMS & CONDITIONS

The Contract

Every order placed with Ivy White (“we”, “our” or “us”) is subject to the Terms & Conditions outlined below at the time your order is placed.

By approving a quote and paying your deposit, you are entering into a binding agreement with Ivy White and confirming acceptance of these Terms & Conditions.

We reserve the right to update these Terms & Conditions at any time. The applicable version will always be the version available on our website at the time your order is placed.

Any amendments to these Terms & Conditions must be agreed in writing.

Deposits & Payment

A non-refundable 50% deposit is required before any design work begins. Your deposit secures your booking within our schedule.

The remaining balance, including any delivery charges or additional design time, must be paid in full before artwork is sent to print.

There is currently no VAT payable on Ivy White products or services.

Quoted pricing is based on the agreed project scope at the time of booking. Significant changes to the brief, scope or requirements may require a revised quotation.

Ivy White reserves the right to pause work on any project where invoices remain unpaid.

Project Timelines & Client Delays

Ivy White will always do its best to accommodate agreed timelines and project schedules. However, project turnaround times depend on clients supplying content, feedback, approvals and required information within reasonable and agreed timeframes.

If communication or required materials are delayed by the client for more than 30 days, the project may be placed on hold.

Projects delayed by more than 90 days may be subject to revised timelines, updated pricing and rebooking based on current availability.

Deposits are non-refundable and secure time within our schedule, however they do not guarantee indefinite availability or future pricing.

Ivy White reserves the right to close inactive projects after an extended period of non-communication. Should a client wish to restart a project after a prolonged delay, a new quotation may be required and previous pricing may no longer apply.

Proofs & Amendments

Electronic proofs are included within the agreed project price unless otherwise stated. Printed hard copy proofs are available at an additional cost.

Clients are responsible for carefully checking all proofs before approval.

By approving your final proof, you confirm that all wording, spelling, grammar, dates, layout and design details are correct.

Once final approval has been given and artwork has been sent to print, no further amendments can be made.

Ivy White cannot be held responsible for errors identified after final approval has been given.

Additional amendments or design work outside of the agreed scope may be charged at £60 per hour, billed in 30-minute increments.

Please note that colours may vary slightly between screens, devices and printed materials due to differences in monitor settings and print processes.

BESPOKE STATIONERY TERMS

Supplying Content

Clients are responsible for supplying all wording and information required for the project.

Design work cannot begin until all required content has been received.

The bespoke stationery process includes:

Two rounds of amendments
Three electronic proofs

Additional amendments beyond this may incur additional charges.

Delays

Ivy White cannot be held responsible for delays caused by:

late client responses
delayed approvals
incomplete information supplied by the client
postal or courier delays
circumstances outside of our control

We always aim to meet estimated turnaround times wherever possible.

Cancellations & Refunds

The initial 50% deposit is non-refundable.

If a project is cancelled during the design process but before print production begins, the remaining balance will not be due.

Once artwork has been approved and sent to print, all sales become final.

As products are personalised and bespoke, returns are not accepted unless goods arrive damaged or faulty.

Any issues with damaged or faulty items must be reported within 3 days of delivery.

COLLECTION / READY-TO-PRINT STATIONERY TERMS

Supplying Content

Clients are responsible for supplying all wording and information required for the project.

The ready-to-print process includes:

One round of amendments
Two electronic proofs

Additional amendments beyond this may incur additional charges.

Delays

Ivy White cannot be held responsible for delays caused by:

late client responses
delayed approvals
incomplete information supplied by the client
postal or courier delays
circumstances outside of our control

Cancellations & Refunds

The initial 50% deposit is non-refundable.

If a project is cancelled before artwork is sent to print, the remaining balance will not be due.

Once artwork has been approved and sent to print, all sales become final.

Damaged or faulty items must be reported within 3 days of delivery.

Intellectual Property & Copyright

All artwork, concepts and designs created by Ivy White remain the intellectual property of Ivy White unless otherwise agreed in writing.

Clients are purchasing printed products only and do not acquire ownership of the underlying artwork or design files.

Artwork may not be copied, reproduced, shared or reused without written permission.

Ivy White reserves the right to showcase completed work within portfolios, social media, marketing materials and award submissions unless otherwise agreed in writing.

Delivery & Shipping

Estimated production and delivery times are provided as guidance only and are not guaranteed.

Ivy White cannot be held responsible for delays caused by postal services, couriers or events outside of our control.

Once products have been delivered, responsibility for their care passes to the client.

Limitation of Liability

Ivy White shall not be held liable for indirect or consequential losses, including delays, loss of business or losses arising from website interruptions, third-party systems or courier delays.

Liability is limited to the value of the goods or services supplied.

Website Usage

All content on www.ivywhite.co.uk, including designs, images, wording and graphics, remains the property of Ivy White and may not be reproduced without permission.

While every effort is made to ensure information on the website is accurate and up to date, Ivy White reserves the right to amend content, pricing or product details at any time.

Governing Law

These Terms & Conditions are governed by English law and subject to the jurisdiction of the English courts.

GRAPHIC DESIGN & BRANDING TERMS & CONDITIONS

Deposits & Payment

A non-refundable 50% deposit may be required before work begins.

Deposits secure time within our schedule and confirm acceptance of these Terms & Conditions.

Final artwork files will not be released until payment has been received in full.

Quoted pricing is based on the agreed project scope at the time of booking. Significant changes to the brief or project requirements may require a revised quotation.

Projects not started within 6 months of booking may require repricing.

Ivy White reserves the right to pause work on projects with overdue invoices.

Project Timelines & Client Delays

Project timelines depend on clients supplying content, feedback and approvals within agreed timeframes.

Projects delayed by more than 30 days due to lack of communication may be placed on hold.

Projects inactive for more than 90 days may require revised timelines, updated pricing and rebooking based on current availability.

Deposits secure scheduling time only and do not guarantee indefinite availability.

Ownership & Copyright

All preliminary concepts, sketches, visuals, working files and unused ideas remain the property of Rachel Notarbartolo trading as Ivy White.

Ownership of the final approved artwork transfers to the client only once full payment has been received.

Unused concepts and design directions remain the intellectual property of Ivy White.

Unauthorised use, reproduction or development of concepts prior to final payment is not permitted.

Ivy White reserves the right to showcase completed projects within portfolios, social media, awards, marketing materials and publications unless otherwise agreed in writing.

Amendments & Additional Design Time

Projects include the agreed number of design rounds outlined within the quotation.

Additional amendments, redesigns or work outside the agreed scope will be charged at £60 per hour, billed in 30-minute increments.

Brand Naming & Trademark Responsibility

Clients are responsible for ensuring business names, trademarks and company names are legally available before work begins.

Ivy White does not provide trademark or legal registration services and accepts no liability relating to trademark disputes or legal naming conflicts.

Project Suspension & Cancellation

Ivy White reserves the right to pause or suspend projects in cases of:

excessive delays in communication
non-payment
significant scope changes
unreasonable or abusive behaviour

If a client cancels a project after work has commenced, deposits remain non-refundable.

Depending on the stage of the project, additional balances may still be payable for completed work.

Limitation of Liability

While every effort is made to ensure originality and accuracy, Ivy White accepts no liability for indirect or consequential losses arising from the use of supplied artwork, designs or files.

Clients are responsible for reviewing and approving all final artwork before use or print production.

Governing Law

These Terms & Conditions are governed by English law and subject to the jurisdiction of the English courts.