1. How long have you been in business?
2. What is your design background?
NOTE: This may or may not involve formal training. Remember, “good taste” isn’t necessarily something that can be taught!
3. What types of printing processes do you offer and which do you specialise in? Which do you recommend for my budget and style?
4. Is your printing done in-house or do you outsource it?
NOTE: Printing is usually less expensive if it’s printed in-house.
5. Do you offer custom invitations as well as templated styles? Is there a fee if I want to order a sample of either an existing invitation style or a custom design? If so, how much?
6. If I choose a custom wedding invitation, what are my options for paper type
7. Can I also order on the day stationery?
E.g. table numbers, place cards, table plan, ceremony programs, menus, etc.
8. Do you offer a package or a discounted price if I order all of the invitation components at the same time?
9. If I want to include a picture or graphic on my save-the-date card or invitation, can you accommodate that?
If so, does the image need to be saved in a specific format? Do you have photo retouching available, and if so, what is the price range? Can your photo specialist also convert colour images to black & white or sepia? Is there an additional cost?
10. Are there any new styles, trends and colours I might consider? What kinds of paper do you offer?
NOTE: The answers to these questions will give you a sense of how creative and up-to-the-minute your designer is.
11. Based on the paper I select and the number of pieces involved, what would it cost to send my wedding invitation?
NOTE: If you use a non-standard sized envelope, postage maybe more expensive. GETTING DOWN TO BUSINESS
12. Once I place my order, how long will it take to have the completed invitations delivered?
Do you have rush-order available and what are the extra fees?
If you are ordering from an online company, ask: What are the shipping methods available to me, and their respective costs?
13. If the invitation involves multiple pieces, can you assemble them?
If so, is there an additional fee? How will the assembly affect my delivery date?
14. Do you offer an invitation addressing service? If so, what is the charge for this?
What lettering style options are available? Will the lettering push back my deliver date?
15. When is payment due?
16. I will have an opportunity to sign off on my invitation proof before you send my order to print, right?
17. Once I’ve signed off on the proof, I expect the printed invitations to match the approved sample.
If they don’t (i.e. an error was made after I signed off on the proof), will my invitations be corrected and reprinted at no additional cost?
How much additional time will it take to redo my order if there is a problem with it? 18. What is your refund policy if for some reason I need to cancel my order?
